Frequently Asked Questions

You can find the questions you are wondering below.

Hello

You can contact us for different questions you are curious about.

Which shipping company does the products ship with?

Products are sent with “Sürat Kargo”.

How many days is the product shipping time?

Products in stock are shipped the same day. If the product is not in stock, the production time varies according to the desired product and quantity.

How many years are the products guaranteed? Are there spare parts and service?

All products sold by our company are under our warranty for 2 (two) years from the invoice date against manufacturing defects. After the end of the warranty period, the guarantee of having spare parts and providing service continues for at least 10 (ten) years.

Is there an existing quality management system used in production? If yes, according to which standards are the products produced? Are quality documents available?

Products are made to ISO 13485 quality standards. We have ISO 13485: Medical Devices – Quality Management Certificate and CE Certificates.